What the portal is for

The portal is designed for brief, non-urgent communications—such as routine refill requests, scheduling inquiries, quick clarifications, and administrative updates, communicating test results, etc.

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Our clinical team spends the majority of the workday in back-to-back appointments with patients, often working through lunch. Because we are in session throughout the day and have significant administrative daily tasks, back-and-forth messaging can cause delays in getting you a timely, comprehensive evaluation.

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Why complex medical issues require a visit: When addressing new, worsening, detailed symptoms, or medication adjustments safe and high-quality care requires our full, uninterrupted clinical attention. Managing complex medical concerns via message limits our ability to evaluate you safely. Your safety is always our highest priority. To ensure your safety and give you the focused time you deserve, complex concerns must be evaluated during a scheduled appointment.

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Appointment availability: If your concern requires a visit and your primary provider does not have immediate availability, our practice works as a team—we can often schedule you with another provider in our practice. For urgent needs when clinic schedules are full, we may direct you to a local urgent care to ensure you are seen without delay.

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Response times: We aim to respond to portal messages within 1–3 business days. If more than 3 business days pass without a reply, your provider may be on leave (our providers do not have automatic away messages). In that case, please call our office directly so a covering team member can assist you.

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Emergency & Crisis Support

If you are experiencing a medical or psychiatric emergency, please do not use the portal.

For medical or psychiatric emergencies, call 911 or go to your nearest emergency department.

For a mental health crisis, call or text 988 to reach the 24/7 Suicide & Crisis Lifeline.

To reach the Crisis Text Line, text HOME to 741741.